Keep Jobs In America

Posted on April 11th, 2005 by Christopher.
Categories: Pissed Off & Proud of It.

Indian Tech Support
Over the past few weeks my computer has been acting like a bipolar child who missed it’s meds and is snorting coke to boot, so I needed some help with my winblows installation, keep in mind that I’ve build quite a few computers so I’m far from helpless here.. If I’ve resorted to calling tech support the situation is dire. I want to tell you about my experience.

Tech Support: (ITS) ello, thank you for calling winblows tech support what seems to be the trouble?

Me: Hey my computer and I need some help. I was messing with the operating system and now it won’t boot up.

ITS: Where are you calling from today?

Me: Los Angeles.. California..

ITS: In the United States yes?

Me: uhhh…… yes…

ITS: Hrmm… have you tried turning you your computer on.

Me: ……… yes.. it turns on fine but it won’t boot into windows.

ITS: Is your monitor on… many times people forget to turn their monitor on… ..yes yes.. common mistake.

Me: What? Yes the monitor is one what kind of fucking question is that?

ITS: Is the computer plugged in? Sometimes this is a problem yes yes.

Me: Quick fucking with me asshole… yes it’s fucking plugged in didn’t you listen.. it won’t BOOT into windows.. i never said it won’t turn on or I couldn’t see anything on the monitor.

ITS: What system are you operating…. what is the operating system and how fast is your processor.

Me: It’s a winblows os, 3.4g p4 processor…

ITS: Maybe you need to upgrade to a new processor..

Me: Asshole. Listen to me… the fucking computer is fast enough to run windows… it’s state of the art.. what the fuck are you talking about I need to upgrade? The operating system is what is broken.

ITS: Ahhh yes yes, very good..how is the weather there?

Me: Wha…what…

ITS: How is the weather there in California..

Me: Quit trying to have a conversation with me and tell me how to fix my computer….

ITS: Ahhh..yes very good… restart the computer.. that should fix your problem…

Me: WHAT? …… WHAT ARE YOU RETARDED?

ITS: It’s hot here in India…yes yes.. very hot.

Me: What.. your in India.. I’m talking to an indian in India about my asian built computer that was bought in California..

ITS: ahhh yes yes.. winblows has moved their tech support to India because labor is affordable.

Me: … how much do you make a week..

ITS: Ahh I am wealthy I make $17 dollars a week! Enough to send my children to college and eat like a king.

Me: Well that pretty much explains why your a fucking retard… tech support here makes $17 an hour, your getting ripped off dumbass.

ITS: ………………………………………………………. you rich american b

Me: Stop. We are talking about how to fix my comptuer not your fucked up third world slaves wages…. so shut up and pay attention.

ITS: oh yes, yes… did restarting it fix the problem? … how is it now?

Me: BROKEN. You stupid third world heathen,… (at this point I just hung up and decided to scour the internet for the answer I needed.

Keep jobs in America, there is no reason for me to be paying for 1st rate tech support from a third world country. I know most people have a story like the one I wrote about so hopefully some people out there can relate.. and I also know that most people probably didn’t get as irritated and pissed as I did but I assure you that I was dealing with an extremely uninformed tech support agent.. so for all the people with similair stories about Indian tech support I hope this give you a chuckle and remember It is not healthy for American’s to have to deal with some third world camel humping indian when they need serious help with their computers.

76 comments.

Tired of Getting Fucked at the Pump… Let’s Lower Gas Prices Once and For All »« More Good News for Beautiful People!

Christine the Lioness quibbed this

Deep breath, Christopher…
Christopher takes computer-fixing very seriously… he’s also– in general– a very angry person at times…

But… despite how completely racist, rude, impatient, and hostile he might appear from this post, he’s actually a pretty nice guy most of the time… okay, well… about half of the time… so my advice to the Indians is to take what Christopher says with a grain of salt… I do. -)

April 11th, 2005

Christopher the Pyro said this

Well i think I was just fortunate in the fact that the person who answered was from India.. and was actually in India.. I would never rant at an American based Indian for being stupid.. (they earn my ire for not being able to speak english like like my fresh man calculus teacher) .. I think I’ll have to post soon about third world languages like french and spanish being spoken in America soon…. yes.. i think that will be the top of my next post )

April 11th, 2005

Ravi Spankar the Virgin hunt n' pecked this

You ficking American pig dog, there are no camels in India, only many hungry people and millions of healthy, happy cows roaming the streets in an extremely carefree manner. Learn about something aside from McDonalds and Starbucks. Maybe you could try calculus, like we Indians learn in the second grade!

April 11th, 2005

Christopher the Pyro uttered

Ravi,

My apoligies… I tried not to spend to much time studying illrelivant countries and their animal populations. I know it is against your culture and possibly your religion (depending on your if your Hindu or not) but I’ve got to tell you beef tastes really good and while you might learn calculus in 2nd grade your still a starving country with horrible accents.

April 11th, 2005

Christine the Lioness thought this

Ravi… while I want to be very careful not to get lumped in with Christopher’s rather imperialistic view… I do get the sense from your post that you have some resentment that many people in India are starving, while millions of cows are roaming the streets carefree… I’m hearing a tad of self-loathing. Not to sound completely disrespectful of the Hindu religion, but perhaps a McDonalds in India would be a good thing… the cows would have to start looking over their shoulders which would put a stop to their don’t-give-a-fuck attitudes, and the people could buy their kids Happy Meals instead of letting them starve…

While I’m impressed with your educational system if you really do start calculus in the second grade, I’m curious as to why a group of such intelligent people have chosen (1) to starve, and (2) to let cows (which are rather filthy animals) roam free in the streets… perhaps an education centered around common sense rather than the value of sine and cosine would suit India better.

April 11th, 2005

manoj the Virgin added

you take back pepsi, cocacola, mcdonalds, ford, and all the other crappy things, we will give back the jobs which even you can’t do p
and also, don’t let any of our teachers or doctors or nurses into your country, we need them here.
you can keep the indians converted to neo-conservatives with yourself, too.
atleast I don’t have to worry about how many ‘trains’ my girlfriend has pulled p p

May 3rd, 2005

Jilly the Virgin added

Regarding the Tech Support, yep sounds about right!

May 3rd, 2005

Miss Krys the Virgin remarked

Let me guess… would you happen to be calling Dell? I love how their sales call centers are in the United States, but when you need tech support you are talking to India, Panama, or the Philippines! Arrugh.

When I am frustrated with computer issues… the last thing I need is to try to have to decifer already technical language through an unfamiliar accent.

May 3rd, 2005

Lina the Virgin penned this

I am sorry to break it out to you but… More jobs are shipping tomorrow. Indians are smarter than you think and that is why they are taking your job.

May 6th, 2005

Christopher the Pyro commented

No.. I assure you they are no intelligent, skilled or good at the jobs they do I can profess to this from experience.. they are just cheap… basically the difference between a street whore and and a high class call girl, no matter who you hire your getting fucked.. with indian workers the goods are all fucked up and with non-indian workers the goods are great but expensive.

May 6th, 2005

Christine the Lioness spake, and sayeth

This isn’t a new concept folks… if you owned an onion farm, would rather pay migrant workers from Mexico 12 cents an hour, or an American $8.65 an hour? Hmmm… business sense. The Indians obviously aren’t any smarter because if they were, we wouldn’t all be complaining about them… they’re just cheaper, so it makes more sense from a business standpoint to hire them than Americans. BTW– this isn’t just happening in computer tech support. If you call customer service for most of your credit card companies, you’re calling India too. And when you open a bank account and the bank needs to run your social to see if you’re on the FBI’s wanted list, they’re calling India too. I pesonally find their accents charming, it’s the lack of information and the inability to solve whatever issue I’m calling about that’s frustrating.

May 6th, 2005

Lina the Virgin scribbled

Oh no Chris, make no mistake, they are smart and will take your job tomorrow. The fact that the guy talked to you the way he did is because he thinks that is the way they are supposed to talk to Americans… Apparently someone told them Americans are not really smart and have to be talked at the level of kindergarten.

BTW, I am being sarcastic.

May 6th, 2005

'nem  asserted

manojar.blogspot.com/2005/05/woohoo.html

May 12th, 2005

'nem  mentioned

http://manojar.blogspot.com/2005/05/woohoo.html

converted to link )

May 12th, 2005

Annie the Virgin thought this

Putting aside your not-very-nice comments, personally, I will select a company with American support over other countries. Why? Because I need to understand the person helping me. It’s that simple. I cancelled a $1000 order from bestbuy.com for this very reason.

May 18th, 2005

lilliebet the Virgin quibbed this

I’m sorry but with that attitude, you don’t deserve help from anyone. Call centres are call centres wherever they happen to be. Some are good, some aren’t. Have you any idea how hard some US accents are to understand? You have a choice, go elsewhere for help if you have that big a problem. Better still, get educated and fix your own OS, you’ll have no cause to complain about the help you’re getting then will you?

May 22nd, 2005

Christine the Lioness got all philosophical

Lillie… you’re right that some call centers are good and some aren’t. Likewise, some individuals that work in good call centers can be bad, and some individuals who work in bad call centers can be good. But you’re missing the point… I’m an American and I have no trouble understanding any of the many accents and regional dialects the Americans have. If you’re working for a call center that caters to American customers and you have trouble understanding people from the south (for example) because of their southern accent, then your company should replace you with someone who can understand them. That’s like saying that I should be given a job as a waitress in a Japanese restaurant even though I don’t speak Japanese and most of the people who patronize the restaurant are exacly that– Japanese. That’s like telling the Japanese people who can’t understand me when they’re trying to order in the restaurant, that they should go home and cook their own Japanese food. No… the problem is with me, not them. A person who is fluent in Japanese and understands a Japanese accent is better suited for that position and will give the Japanese customers a much better experience there than I could. Are my feelings hurt by that? No… it’s just how it is.

And in response to your comment that we should all just get educated enough to fix our own OSs ourselves, well… that’s about as practical as telling you that you need to become educated enough to fix our own carbeurator yourself when your car breaks down. And you need to become educated enough to know how to cure your own ham yourself, etc. In case you haven’t noticed, the reason companies exist and specialize in certain things is so that not everyone has to learn to be completely self-sufficent. Specialization is a characteristic of civilized cultures. People are more productive when they don’t have to learn how to do everything themselves just to use that knowledge on ocassion. I personally don’t have the time to learn the ins and outs of my OS. I just need my computer to do my job which I was trained to do (just because you didn’t learn how to fix computers doesn’t mean you’re not educated). Ironically, the person I think you were directing your comments to (Christopher) actually can fix his own OS and knows more about computers and how they work than anyone I’ve met personally. But even he doesn’t know everything (sorry, Christopher, I know that might be a revelation for you -) , so if he needs to call for help, there’s a pretty high chance that others will have questions too… so your solution of learning it all ourselves so we never need to call a help center simply won’t work. Now, if you wanted to suggest that Christopher isn’t patient or tolerant, I’d agree with you. But since you’re not recognizing that the fact the call centers are in India and staffed with Indians when it would obviously be better for its customers who are Amercian to staff them with knowledgeable people who can actually help and understandt the callers, I have to disagree with your comment.

May 22nd, 2005

Crystal the Soldier chimed in with

Dell is classic on this one. I missed a payment and had an Indian rep call me, late in the evening. Oh, they can take my money and update my address, but damned if they could help me with something I needed. I’ll often hang up if I call a credit card company or something like that and get a foreigner. Back to Dell, I just moved from Killeen, TX, about 30 minutes from Dell HQ. They fired off a ton of people, including a few friends, to send the labor overseas. Then they opened up a Killeen center with 186 jobs. The news was singing their praises for bringing 186 jobs to Killeen (A city of over 100,000 not counting the Ft. Hood residents.) forgetting all about the 1,000s they cut in Round Rock. Asshats. All of them.

May 26th, 2005

Christine the Lioness remarked

Intersting, Crystal. You make a good point. That happens often… where a company will do something abominable, and then promote the shit out of something inferior, but designed to bring back those nice little pats on the back.

May 26th, 2005

cat the Virgin chimed in with

i guess you must have gotten a very stupid indian, because i think SAP brought a lot in couple of years ago. they’re slowly starting to take over the computer world.. apparently they learn very quickly etc. and a lot are some kind of computer geniuses… now, i’m not sure whether this is completly true, so please excuse my mistakes. sorry!

August 11th, 2005

Gwynne the Virgin spake, and sayeth

Finally someone who agrees that tech support and customer service for American companies and American customers should stay in America!

Try calling AT&T to get your phone line taken care of… They’ve outsourced to India too! Can barely understand a word they are saying, they are way too polite without making any sense about it and you just want to scream!!!!

August 11th, 2005

Tarun the Virgin remarked

It is sad to note that how so many Americans share Christopher’s view on India, her people and her culture. I am not going to waste my effort or time, justifying to Christopher (and his many ignoramus readers) the advantages of outsourcing becuase to even begin to understand the merits of globalisation, one should at least be willing to take one’s mind outside one’s own country. The debate shouldn’t be that that Indians learn calculus at an early age, while Americans are growing out of their pants galloping on cheese becuase that’s just a difference in the education structure. However, I do hope that people like Christopher learn to open their minds to the world that in his sleep has become flat.

August 16th, 2005

Robert Short the Virgin uttered

Funny. It seems that all companys are doing this now a’days. I cringe every time i have to call my mobile provider because they seem to only have non english speaking people working there. And they’re in the good’ol USA.

August 21st, 2005

keysi the Virgin commented

i work in a call center in the philippines. there really are a lot of instances wherein we get a lot of complaints about reps in india. i cannot blame everyone if this is their perception on offshore call centers, but if we look at it at a different angle, we may have brought this on to ourselves. you see, people tend to remember a bad experience more than they remember a good experience. let me give you a tip: if you are dissatisfied with the LAST TECH GUY you just talked to, you can rant about that in the survey email sent to your account right after the conversation. believe it or not, there are people who get fired because of this. but then if the rep deserved your praises, fill up the survey as well, and put in your comments. want revenge? this is the way to do it.

August 21st, 2005

ticklebug the Groupie said this

Tech support is a very hard job because you’re having to deal with customers who are on all different levels (computer wise). I have a friend who worked in tech support, and I’ve been working customer service for the travel industry for years. I’m saying this because I relate to those working customer service.

I’m sure that tech support (even in the U.S.) gets customers on the line who don’t even know how to turn their computer on or who have it on with the monitor off thinking that it didn’t boot into Windows. Not everyone’s equipt with the knowledge that you have and while some are, some people just make stupid mistakes and call tech support.

My guess is that tech support operators aren’t mind readers and don’t really know what questions to ask first.

But Christopher, I hear yah. I’ve been on the “customer side” too. I’m very computer savy. I’ve too called for help with my router or computer and on some occasions I wound up frustrated just to find out that I solved the problem on my own and that I knew more than the tech operators did!

I told my husband that the next time I get a dingy on the line, that I’d hang up right away and call back (in hope that I’d get someone who knows more than I do!)

That Indian agent you spoke to did appear like a real dip, and I cannot understand why he went on a tangent and began talking about the weather. Unreal.

If I was a tech person and I got a call from someone like you, I’d take it as a learning experience. The next time someone called with a problem, I’d first ask, “So, I know what kind of questions to ask you, what level of computer knowledge do you have: beginner, intermediate, advanced…?” Then I’d tell them that I must ask them some questions to get to the bottom of the matter.

I understand how it’s hard on your end, but at least you have the freedom to hang up on these people. Tech operators don’t. They can’t fight back because if the call’s being monitored or if they’re overheard by a supervisor, they can and in most cases will lose their job. They must sit there and listen to condescending people, frustrated and irate nutcases all day.

Yes, even if you know your stuff and do your job right, you’d be surprised of the dimwitted customers that call.

And even if you know your stuff and do your job right, tech ops are human too and we make mistakes just as everyone else.

I know you just needed to vent, though. I just wanted to to know what goes on - on the other side. Well, if you’ve ever worked in a call center, you’d know.

August 25th, 2005

ticklebug the Groupie mentioned

I just remembered that another reason those from third world countries are taking on our call-center jobs is due to the high turn over rate. My teacher in training from my last call center job told us that.

Once you start taking calls as an operator, you learn of all the assholes and retards there are in this world. Your faith in humanity is destroyed to the point where you think all people suck. Then, quit. I did lol.

However, the ones that keep their jobs become so thick crusted that they turn mean and are extremely rude to their customers. I reckon they do that to cope or get by. They will eventually get fired if they are caught.

Those Indians: nothing bothers them. Seriously. And we all know why.

August 25th, 2005

beau the Virgin hunt n' pecked this

This is why businesses refer to CS centers as “Cost Centers”. Really, most companies are not concerned about pleasing every customer, just in increasing the bottom line. That’s capitalism at its best.

BTW, I was a CSR for bout six months. The main thing I learned about was the complete incompetence of the company I was repping for. Yet they still made major dough. Go figure.

August 26th, 2005

justin the Virgin quibbed this

I hate stereotyping of any kind. Not all Americans are stupid, not all Indians are stupid. Not all Americans are rich, not all Indians are starving. Not all call centers suck, not all Indians have weird accents.

Call center workers in India are coached intensely about American dialects and accents and they are trained to speak in an understandable accent. Its very likely that you were unlucky and got hold of an incompetent person. But even if you have hundreds of complaints, remember that call centers serve millions of customers. I doubt the number of complaints have gone up since IT helpdesks were outsourced to India.

August 26th, 2005

Christine the Lioness up'n wrote this

That might be true, Justin… and you make a good point about not stereotyping… but do you think they could train the Indians to respond to an inquiry with a phrase that actually makes sense? It sort of feels like they’ve learned about four responses, and they choose from that limited repertoire regardless of the question you ask.
Christine calling her credit card company last night: “I think I may have been charged twice by the same company. Could you see if there’s a charge on an earlier statement from blah, blah, blah?”
Indian representative: “Very good.”
Christine: ??? I guess “Very good” and “Yes” are the same thing?
Either way, it doesn’t annoy me as much as it does Christopher.

August 26th, 2005

Christopher the Pyro uttered

Justin,
Really honestly your kind doesn’t belong on this blog… save your politically correct bull-shit for someone who isn’t judgemental.. you are an absolute crack head if you think that the Indians don’t speak with fucked up accents, are train “intensly” and honestly your a complete and utter dumbass if you think complaints havn’t gone up since calls have been outsourced… I mean not only do we have to bitch about the actual tech support now but now we get bitch about accents, broke ass indians, ect, ect. Personally I’m just waiting for India and Pakastan to dust each other off.. I figure once that little arm pit of the world is a radioactive wasteland at least my irriation with terroists and call center will drop a little bit.

August 26th, 2005

Christine the Lioness uttered

Don’t listen to him, Justin. Christopher tends to be “angry” about a lot of things.

August 26th, 2005

Christopher the Pyro chimed in with

And Christine tends to be passive about “alot” of important things!

August 26th, 2005

 uttered

You guys crack me up!

August 26th, 2005

ticklebug the Groupie got all philosophical

Oops! That anonymous person was me!

August 26th, 2005

Christine the Lioness thought this

I think the passivity is a response to the anger…
I have learned to be passive to avoid being slapped around so much. People were starting to ask questions about the bruises…

August 27th, 2005

justin the Virgin said this

If being reasonable annoys you, then I can’t help it Christopher. And for God’s sake, for someone who likes to bitch and rant about others’ poor English, your spelling sure sucks. As for India and Pakistan taking each other out, there’s a better chance of your neighborhood being reduced to a shithole by your next-door neighbor who just happens to be a Bin Laden stooge.

August 30th, 2005

Christopher the Pyro uttered

Maybe my spelling does suck, but at least I’m not Indian.. or Pakastani for that matter.. and I wouldn’t bet on a “Bin Laden Stooge” taking out Redondo Beach anytime soon, but hey ya never know.. I guess I can live happily in the knowledge that if my little beach town did happen to get reduced to smoldering ashes that the good old U.S. Armed Forces would go kick somebodies ass on my behalf… (and yes that is exactly what I would want to happen because unlike Christine I have no problem with being punitive, vindictive or revenage.

August 30th, 2005

Christine the Lioness scribbled

Justin! Why didn’t you pay attention when I said not to listen to him??? I’m going to take the liberty of chiming in here and say that I don’t want anything to be reduced to a pile of ash– not India, not Pakistan, not Afghanistan, or any other “stan.” And not Redondo Beach either… and yes, being reasonable seems to be a challenge for Christopher, but he’s being honest when he says he has no problem with being punitive and vindictive. Regarding the call centers… I don’t care who is doing the job as long as they do it right. If a fucking pygmy had the ability to fix my operating system, then yahoo! Give him full health benefits and a retirement plan. I just can’t stand that we’ve all just accepted incompetance because it saves the company a little money to outsource.

August 30th, 2005

justin the Virgin remarked

Oh, so you’re one of those people who like to sit on their fat asses and bitch about every little thing while good people are dying while “kicking somebody’s ass on your behalf”. You know, I wouldn’t mind if some of those great soldiers lived and people like you just dropped dead instead. Wouldn’t that be nice? Mmmm.

September 2nd, 2005

Christopher the Pyro mentioned

Oh I guess I am one of “those people” you mean the type of person who actually works for a living instead of living off welfair? I guess if I’m paying big cash for good customer service I’m not happy when I get it, not too much to ask.. then again there are people like you in the world that encourage incompetence maybe becasue it is teh only way you can feel good about yourself. Really honestly, if you want to be a realist and not live in la la land.. there arn’t that many soldiers dying.. and if you have convinced yourself otherwise that is not based on anytype of logical factual anaylsis… so your rant here is based purely on an emotional irrationality which is in itself silly. It is certainly not the way to change things.

September 2nd, 2005

Christine the Lioness up'n wrote this

I don’t think Christopher and Justin would make very good friends… -)

September 2nd, 2005

Christopher the Pyro scribbled

Justin can take his ass back to India.

September 2nd, 2005

justin the Virgin stated

“..so your rant here is based purely on an emotional irrationality which is in itself silly..”

Ok let’s talk about rationality. Wishing two ENTIRE countries would blow each other up just because a customer rep in one of those countries happened to piss you off. THAT’s rational I guess!

September 5th, 2005

Christopher the Pyro uttered

No that is actually called a joke…

September 5th, 2005

Bes the Virgin stated

I thought everyone in the world liked Redondo Beach! (

September 8th, 2005

Chuck the Virgin quibbed this

Actually, the problems STARTED when, instead of using skilled technicians, they started using people with a basic understanding of Windows and a Knowledge Base. Then they decided, what the heck, we can use idiots anywhere, why use American idiots?

Until we stop BUYING from companies that ship jobs to foreign countries, it will continue to happen.

Companies dont understand it is the American technophile that keep them afloat.

September 12th, 2005

Riss the Virgin stated

I understand the frustration with outsourcing customer service because what’s more annoying than speaking to a customer service agent who doesn’t know what he’s doing is speaking to one who may or may not know what he’s doing, but you can’t figure it out, because you can’t undestand what he’s saying.

America, India, Bhutan, fine whatever. Just make sure the person on the other line speaks English intelligibly. Otherwise the whole point to having a customer service line in the first place is gone.

September 13th, 2005

Jade the Virgin got all philosophical

LOl
Welp, I suppose we’ve all been there done that 12 times each! LMAO…and these shmoes from foreigh countries can’t even speak english, but they can translate what the hell Gates wants his programs to do!

September 16th, 2005

ticklebug the Groupie mentioned

I think these are all valid points. I think the best thing we can do as customers is to all write a formal complaint to these companies. It does a lot more good than just whining about it. And if enough people complain to the right person, things could change. It’s happened before.

September 17th, 2005

JustaDog the Virgin asserted

There would be more jobs if we erraticated all the illegal aliens in our country!

October 26th, 2005

Katie the Mercenary commented

Another great post. This actually happened to me a couple months ago. I bought Norton Internet Security blah blah blah went to install it and of course it didnt work. So I call norton go through the electronic nightmare, then get a non english speaking representative…. whom I couldnt understand. I got so frustrated I hung up grumbling about how I would get my brother ( a computer geek as he calls himself to fix it) … fast forward three months from that crisis..Norton calls me to see if i ever got it fixed!?!! WHAT THE HELL lol

Katie )

October 28th, 2005

Keith the Director up'n wrote this

Att. Manoj It’s ironic how I came across this post now and not a couple weeks ago because i can attest now…and this is for you bro 100% truth! Don’t be so sure about your wife! 3 of my friends and I just ran a train on some nice hot piece of indian ass here on a college exchange program that speaks very fine broke english. She was a nice light skinned girl too almost mocha colored, Very dark silky hair, and to our surprise a nicely shaved pubic region, legs, and armpits. We didn’t know you poor bastards had razors and running water yet for her to practice. Either that or maybe its just one more bonus plus she picked up from the great USA. So I just thought youmight want to ask your wife “in a discreet manner though” just in fact if she has never run a train! You never can tell! women are great that way!

March 1st, 2006

eric the Lil' Devil penned this

hey remember every time we changed riders she would exclaim” Choooooo Choooooo!!!!! that disgusting pig!…god bless her d :@)

March 1st, 2006

Keith the Director hunt n' pecked this

yeah and for a people whose religion doesn;t believe in eating meat…wow I think she may need to convert b/c she loved our shit ) >-

March 1st, 2006

Christopher the Pyro pontificated

Guys.. u all are bringing a whole new level of demented to our site.

March 1st, 2006

freaked out... the Virgin hunt n' pecked this

Wow, way to be complete asshole-ish retards, guys! I’m amazed that you all don’t disintegrate into a pile of ‘politically-incorrect’ radioactive waste. It would probably make the world a much nicer place. Incidentally, I know for a fact that people have always been unhappy with tech support; now that it has moved to places in the world where the labour is much cheaper, they can be “racist” about it without being “racist.”

September 19th, 2006

Christopher the Pyro remarked

Freaked out.. it must suck to live a life where you feel obligated to be politically correct even at the expense of truth.

September 24th, 2006

another indian the Virgin mentioned

Well… this is an old post but I had to chime in since I am an Indian.

Christopher is definitely right that he got a lousy tech person who didn’t have a clue on how to fix the problems that dumbass Christopher made for himself. That is when you ask for a higher level of support. Even with American call centers you are equally likely to run into support staff who don’t have a clue on how to fix an issue but while they dont talk about weather, they will refuse to admit that they cannot fix the issue either.

Generalizing the entire call industry based on one call is stupid. But lots of people are stupid and ignorant and do not acknowledge all the successful calls they have made. The call center staff are trained to talk with an American accent and the newbies are probably a dead give-away. But I’ll bet most of you have talked to other staff in India and didn’t even get a clue that the person is in India or any other out-sourced call center and just figured it was a person in the US.

The whole beef issue is another topic and is as sacred to Hindus just the way most Americans would be disgusted at the thought of eating a dog (which people in the Philipines do).

Finally, Indians are not necessarily smarter than Americans but they generally tend to push themselves harder to learn more and care more for their futures to advance themselves and hence tend to learn Calculus and other subjects earlier than their American counterparts.

You would be amazed if you tried to do some research on the percentage of doctors who are Indians in the US. All because they are willing to go the extra mile… unlike the author of this article who doesn’t know the difference between “your” and “you’re”. )

Cheers!

January 8th, 2007

Christopher the Pyro added

Mr. Indian,

You raised some good points here.. but one that I will 100% disagree with you on is that anybody talks to someone in India and does not realize they are talking to someone in india… it is really obvious.. and unless these call centers are giving holywood level voice training the fact is the accents are extremely bad.

January 8th, 2007

Christine the Lioness spake, and sayeth

Indian dude… you do raise good points. However, I have to agree with Christopher about that accent statement. You made me laugh. In the U.S., I can tell the difference in accents between someone born in Oklahoma and someone from South Dakota. We can definitely figure out that an Indian in India is not American. Doesn’t matter how hard you try… that accent will be there forever. And I’m not saying this to be rude, I know this is true because I used to work for a publishing company that published English books for foreigners that taught them how to minimize their accent and if you know anything about how the brain works — along with linguistics– you’ll know that to speak without an accent, you have to learn the second language very young. Once you’ve hit puberty, it’s accent all the way. And yes, some call centers in the US also have retards working there… you should check out my Time Warner Cable post… but at least when I explain the problem, they know what I’m saying. The Indians may be smarter, and may try harder (and yes, there are plenty of Indian doctors in the US– and kudos to India for offering to send more of their doctors over here after the September 11th disaster), but the bottom line is… you can be the smartest person in the world… if you don’t understand what I’m saying to you in English– or if I can’t understand what you say back– then you shouldn’t be working for a call center.

January 8th, 2007

Christopher the Pyro thought this

This holds true in a lot of places. When I was in college taking advanced theoretical calculus I found it easy to just skip class learn from the book then to decipher the teachers accent. I think the most important thing to remember is to speak slowly.

January 9th, 2007

Rich the Virgin penned this

I hear ya bro! I have been in your position and pretty much had the same conversation with a tech support dude. Not cool!! (n)

August 11th, 2007

atul the Virgin up'n wrote this

Christopher [ u ever studied calculus ……………….wowwwwwww. ur posts sure Doesn’t sound like someone who has got brain. Sounds more like samuel jackson in pulp fiction(idiot with a foul mouth). Jump out of the muddy pond and face reality and watch some business news channels and world news , this will clear ur misconceptions about poverty in india, knowledge etc.

One more thing if u have built computers(few as u say) then how did u manage to install the ****winblows**** if u couldn’t figure out what the problem was when ur computer won’t boot into windows. I don’t think hard disk u bought had ur so called ****winblows **** already on it.

This only shows you’re bent on picking on accent because of cry baby attitude. Accent has nothing to do with knowledge. As the call centers are in india this lower the cost of the computer people buy or the one that u built(i still can’t figure the whole thing ) (n) . Last but now least if indians were dumbass go and find out the percentage of indians working in microsoft(across the globe) which made ur ****winblows****. As far as india going in to dust ——— keep dreaming, it doesn’t cost (i) .

January 4th, 2008

Christopher the Pyro said this

Atul… you may have just proved my point..

January 5th, 2008

atul the Virgin remarked

Well u never had any point whatsoever(foul mouths have foul brains) except that u dislike anyone who is foreign to your country. I hope u won’t spend rest of your life posting comments on this site or other anti-social sites like this and blame foreigners taking ur jobs. I feel sorry for people like you. (

January 6th, 2008

Christopher the Pyro mentioned

Atul,

That is simply not true, in fact I have good friends form all over the world. Also some of my favorite blog commenter’s of all time are not from the states, AJ, Haas, Trouble..

As for foreigners taking my job… I won’t be complaining about that anytime soon.. however I do happen to work with many foreigners… I think your missing the point.. that people from the states pay big money for quality products and good customer service and we get stuck with incompetent customer service from India.

January 6th, 2008

Trouble the Pirate said this

Awwww… Now I feel all warm & fuzzy inside…

January 7th, 2008

ProphetJoe the Irreverent scribbled

An enema will do that I’m told.

)

January 7th, 2008

ProphetJoe the Irreverent spake, and sayeth

Also some of my favorite blog commenter’s of all time are not from the states, AJ, Haas, Trouble..

Hey, I’m from Illinois — it’s like a whole different planet!
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Yeah, I know… you were talking about your “favorite blog commenters”, so I probably don’t fall into that category… *sigh*

January 8th, 2008

Christine the Lioness remarked

You do, PJ… note that he said “some” not “all.” Don’t be insecure, darlin’, that’s my job. -)

January 8th, 2008

Christopher the Pyro stated

I can only wonder what time Christine posted that comment… before or after her first insecurity fit of the day.

January 8th, 2008

ProphetJoe the Irreverent thought this

Wow, Christine — I thought your jobs primarily included: writing incredibly profitable TV shows, committing acts of hormone-induced rage against Christopher — preferably while you’re riding with him in the car at high speed — and performing acts of oral appreciation on Christopher while on your knees o

Oh, yeah, and baking bread!

J/K — I know your talents go far beyond these 3-4 simplistic, but vitally important functions. I just don’t think of you as being insecure (well, compare to most women anyway) based on your writings and your dancing abilities… see http://www.chrisvschris.com/our-trip-to-mexico/

January 8th, 2008

Christine the Lioness penned this

I agree, PJ. I’m a pretty good catch. -) Now if only Christopher could see that…

January 9th, 2008

ProphetJoe the Irreverent spake, and sayeth

Hmm, this thought just occurred to me (which show my lack of focus this year) — performing acts of oral appreciation on Christopher while riding with him in the car at high speed — it has possibilities…

January 9th, 2008

ProphetJoe the Irreverent said this

OK. I wanted to rebut one thing said earlier by Tarun — “It is sad to note that how so many Americans share Christopher’s view on India, her people and her culture. I am not going to waste my effort or time, justifying to Christopher (and his many ignoramus readers) the advantages of outsourcing becuase to even begin to understand the merits of globalisation, one should at least be willing to take one’s mind outside one’s own country. The debate shouldn’t be that that Indians learn calculus at an early age, while Americans are growing out of their pants galloping on cheese becuase that’s just a difference in the education structure. However, I do hope that people like Christopher learn to open their minds to the world that in his sleep has become flat.

Actually, I would like to debate the merits of globalization, Tarun — outsourcing benefits foreign workers (Indians, Mexicans, etc.) by paying them a better wage than they can often get in their otherwise depressed economies, but the social impact is not necessarily good.You see, if you “globalize” the economy, then you are, in fact, driving wages down over time — let me explain: if a call center worker in the US makes $25K a year and you find (a new) Indian call center worker (with similar skills) will do it for $3K/yr, then jobs will flow to India.

Since being a call center worker is not a highly skilled job, the US call center employees are going to have to move their wages toward the Indian wage, or lose their job (think of the concessions made by unions in order to keep job security). In other words, wages will eventually decrease in US call centers.

As more and more Indian workers are willing and able to become call center employees, the natural economic progression is for wages to increase as competition for the “better” call center employees heats up — in the end, Indian call center employees may start to earn $8K while US call centers decrease their wages to $18K. Now, socially, this looks like India is increasing their socio-economic standing until you realize that Congo pygmies (or are they just midgets) are now entering the call center job market for $1K/yr (only an example) and that drives the wages of the Indian and American call center employees down further.

In fact, by that point, the US call centers have ceased to exist and Swahili is being taught in the larger community colleges in order to create “call center managers” who move to the Congo and supervise the Bantu call center employees. The Indian call center employees are losing their jobs right and left to the Swahili pygmies and sit around all day calling them “Bantu Bastard”, and “the Macaca Mafia” and other ethnic epithets.

In the end, the lower costs to companies translates to lower wages to the workers. If that economic marketplace is a globalized economy, then the average laborer / unskilled worker loses wages and the skill professionals increase their profits and create and greater schism between the haves and the have-nots. In the end, there will be a great worker revolution and the greedy corporate leaders, the politicians and the money launderers (or sons of money launderers ) ) will be targeted for extermination.

Buy a gun and learn how to use… save yourself… or better yet — everyone should shoot a call center employee and short-circuit the whole damned chaotic process now.

Just Kidding about that last part… don’t shoot any call center employees… use a knife. )

January 9th, 2008

Christine the Lioness penned this

Well said, PJ… at least the first half of that… and yes, I find it interesting how difficult it is for people like Tarun as well as people who support illegal immigration in the U.S. to step back and see the bigger picture. They seem to have a great deal of difficulty in putting themselves in the place of, well, anyone besides themselves and others who have their same agenda.

It’s disheartening at times to see how the world seems to feel somehow entitled that the U.S. should do what’s in their best interest as opposed to what’s in the best interest of its own citizens.

Yes, Indians make much less. But the quality of the service they provide isn’t as good as someone who natively speaks English and can understand how to converse with the caller. And yes, it does take jobs away from Americans. And it costs more to live in America.

If we went to India and offered all of their heart surgeons double what they make there and all the heart surgeons moved to the U.S., I think India would have a right to complain. We could say, “Too bad. We can pay your people more, so they should work for us.” While all of that is within the bounds of the law, would Indians have a legitimate complaint? I think so. And any American who denies that it’s a legitimate complaint simply doesn’t want to see the problematic situation that would put the citizens of India in.

January 9th, 2008

Feed for Battle of the Sexes : Chris vs Chris

Leave a comment

Names and emails are required (emails aren't displayed), url's are optional.

) (w) (u) p (y) (n) d (*) o) 8) ( (f) (g) (t) o (8) (l) (i) x (~) (e) $ (&amp) (c) ( s (d) (o) (@) (p) (^) (b) [