Christine the Lioness (3122)
Christopher the Pyro (1985)
ProphetJoe the Irreverent (1234)
Trouble the Pirate (600)
Keith the Director (573)
Mara the Peacemaker (532)
eric the Lil' Devil (351)
AJ the Zen Master (305)
Ben the Kingpin (213)
Haas the Addict (187)
Christine 2 the Mercenary (131) Lei the Mercenary (124) Katie the Mercenary (115)
Ben2 the Soldier (56) Christopher the Pyro pontificated
Babe,
You are sooo sooo sooo forgiving I’m totally counting on this fact incase I ever mess up for real and kill your cat or sleep with Angelina.. the real kicker here is that she told me every day that I had vonage how bad it sucked.. and then she signs up with time warner.. 
Anyway that is a horrible experience.. horrible.. at least they were not indian right? (no offense aj, haas)
Christine the Lioness said this
No… at least it wasn’t a call center in India… but it might as well have been. To try to convince me that the reason the wait is so long for tech support has anything to do with “the time of year” isn’t much better than someone who doesn’t understand English… or else they’d realize when they read it off their list of excuses that it didn’t make any fucking sense.
I realize that customer service jobs suck, people. I had more than a few myself when I was young, but at some point these people need to stop believing that they are trained monkeys and just use their own brains. Listen, then use their own brains to solve a problem instead of scanning a list of troubleshooting issues and reading off a list of excuses.
And by the way… I will not be so forgiving if Meisha “disappears” mysteriously or if I come home and Angelina is in our shower… Just be advised.
Haas the Addict thought this
Hey lets be careful here, your Indian readership is on thin ice I must say 
But about customer service I got to agree, sometimes I wonder if going thru the whole process is worth it… I would just rather change providers and give everyone new numbers
AJ the Zen Master quibbed this
It is always a frustrating experience to talk to customer service, especially of phone companies. I have shouted blasted them more than once when they keep making me wait and try to pin my problem to something else!
And yeah, shouting at them sometimes is a good stress reliever 
La the Virgin stated
My cable company tries to get me to switch every I call to complain about my internet connection. After reading this I know that I keep making the right choice by not signing up my phone service with them.
Thanks!
Bes Z the Virgin thought this
Time Warner is getting bigger everyday, yet it still has to work on support issues. I’ve been having issues with my cable connection with them, and so far, the customer support people always refer me to someone else or simply tell me to wait out the problem. I was on hold for over an hour and a half earlier this month, and in the end, my problem wasn’t solved. Usually, the problem goes away on its own, but I don’t like the fact that the support center can’t help me with any problem that I have. On top of that, these waiting times have been going on since October and November, well before the holiday season was in full swing. Try calling them to order a new service, and in many cases, you’ll be speaking with someone within three minutes.
It would be interesting for you to follow up on those 2 complaints though and see what they do about them.
Gayle the Virgin got all philosophical
You have just described my frustration with TW. I made the mistake of getting all services from one lousy place - phone, broadband and cable. ALL tech support - and you need it for every item regularly - is an exercise in patience and an experience with incompetence. I HATE THEM! And I am stuck for lots of $$ as well because our system is pretty complex and we had it professionally installed to go with TW. I plan to undo it all soon, back to Verizon, on to Direct TV and TiVO and DSL.
Christine the Lioness said this
I considered that too, but once my anger subsided, I decided keeping them would just be easier than switching everything again. That was, of course, until I just received a notice in the mail about how they are raising their prices but they’re sure we’ll all (the consumers) understand that this is sometimes necessary so that they can maintain “the high quality services they provide.” I about threw up.
There’s a chance I might be moving this summer to a new place, so I figured I’d just hold out and make a decision when I need to start fresh anyway. Good luck, Gayle. I feel ya.
MarkyMark the Virgin stated
I work at Time Warner Cable in Nebraska. We would have put in a tech call and been out there that very day to fix your problem. What city are you in?
kevin the Soldier spake, and sayeth
my time warner digital phone wont ring either, 2 days now still waiting on the tech…. 
Christine the Lioness penned this
LOL, MarkyMark.
I’m from Nebraska. Let me just tell you that things are different — much different– in Los Angeles than they are in Lincoln or Omaha. In pretty much every way.
I will say one thing that’s actually a hundred times better in L.A. than Nebraska though… AAA (the auto club). In L.A., they literally come in like 10 minutes. In Nebraska, I think there must be one tech and one tow truck somewhere in western Nebr. and it takes them 3 hours to find you.
ProphetJoe the Irreverent up'n wrote this
Sounds like a supply and demand issue — many bad drivers in LA = many tow truck operators able to respond
well, that and the fact you’ve got 55 million miles of interstate/freeways in California… I saw the movie “Speed” I know about California driving! 
Christine the Lioness commented
Ha! Where’s Keanu when you need him?
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